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I WANT TO BE A MENBUR.COM USER
EXCLUSIVE MEMBER DISCOUNTS
5% in orders less than (below) 200 € *
10% in orders from 200 € to 400 € *
15% for orders above 400 € *
* Discounts apply on the website.
Discount based on previous orders
SHIPPING
You can receive your order in any country that is listed on the web.
Once you finish the order, you will receive an email with all the information related. You can also check the status clicking here.
The estimated time of delivery is 2-3 working days (Monday - Friday) for Spanish Peninsula orders. For Canary or Balearic islands, Ceuta and Melilla the order will arrive around 5-7 working days (Monday - Friday). These are approximate delivery times. Delays can occur due to stock issues or problems with the parcel company.
Due to local festivities, on the 25th and 26th of july we will remain closed. Orders placed around this time frame can suffer delays.
For orders inside the European Union, the delivery times are 3 to 4 working days for the express delivery (UPS) and 5 to 7 working days for the standard delivery (GLS). These are approximate delivery times. Delays can occur due to stock issues or problems with the parcel company. There is a return fee if the customer asks for a refund. If they ask for an exchange, the return will be free.
This return fee will change depending on how many article they send back. If the return is 1 or 2 articles, the customer will have to pay 10€. For returns with 3 or more articles, the customer will have to pay 5€ for each article. This fee will be deducted from the total refunding amount to the client once the order arrives to our main warehouse.
For international shipments (out of the European Union), Canary Islands, Ceuta and Melilla, and non mainland EU, the customer will pay all costs of return and choose the carrier that he deems appropriate including the cost related to custom taxes.
RETURNS
You can only return once your order, it doesn’t matter how many articles you are sending back. Remember that you have to fulfill the returns conditions in order to receive the money back or the new article changed:
· Articles can´t be used.
· Both articles and its contained box have to be in the same conditions as you received them, keeping the box and tickets in the original way. If the contained box is damaged, it will be refunded the total amount except a 5€ fee.
· The product has to be with all the components
· If you receive an item with any defects, it has to be notified before doing the return sending an email to shop@menbur.com
If the items don´t fulfill the return conditions, we will not send the money back. The articles will be sent back and the shipping cost will be paid by the client.
You have 60 days to return your article, counting from the shipping date.
How can I ask for the return?
Go on “My account” and select the articles that you want to return.
Click on “ask for return”. Once your return is confirmed, you will receive an email with all the transport agency details.
For Spanish peninsula orders and Balears Islands contact with the transport agency (Envialia, Santa Fe Office, phone +34 913 537 759) and arrange a collect. Everything will be free.
For European Union (mainland) orders, contact us by email at shop@menbur.com and we will arrange the collection of the goods. Once the items are in our main warehouse, we will proceed with the refund/exchange. Please note that the first exchange is free and the refunds have a fee depending on the number of items you are returning.
For Non-EU orders, Canary islands, Ceuta and Melilla, and non continental EU, the client has to pay the shipping cost and choose any agency that they want to.
They can send the articles to:
MENBUR S.A.
Polígono Artegrán s/n
18230 Atarfe, Granada
Spian
What is the return fee?
Returns fees will depend on the destination.
- Spain and Balearics Islands: Free returns and refunds
Menbur will pay transport freights regarding the collection of packages, only if it is the first return of the same order. Further return fees will be paid by the customer.
- Countries inside European Union (mainland):
Returns: The first change will be free.
Menbur will organize and pay the collect the articles only if it is the first change. The other changed will have a 10€ fee.
Refunds: It will depend on how many articles are returned.
- 1 or 2 articles: 10€
- 3 or more articles: 5€ for each article
Menbur will arrange the collect once the customer notifies the return.
This fee will be deducted from the total amount the Menbur have to refund to the client once the order arrives to the central.
- Countries outside the European Union, Canary Islands, Ceuta and Melilla, and non mainland EU: The customer will pay all costs of return and choose the carrier that he deems appropriate including the cost related to custom taxes.
Customer will be held accountable for incidents stemmed from returns, when managed by the customer, such as loss of goods, shipping damage, wrong address and / or loss of shipment proof.
In case of receiving a defective product or if it does not meet the original requirements, return fees will be paid by MENBUR, SA.
The reimbursement of the cost of the order will be done in the same manner as payment was made, within 14 days since we receive the return product at our warehouse
Which is the return time?
60 days from the day that your order is confirmed. For orders placed during Black Friday onwards, the return period will be extended until January the 10th. During the validity of the Alarm State or its possible extensions, the deadlines for the return of the products purchased by any modality are interrupted, either in person or on-line. The computation of the terms will resume at the moment in which Royal Decree 463/2020, of March 14, which declares the State of Alarm or, where appropriate, its extensions, is no longer in force.
When will I receive the refund?
Once we receive the articles and fulfilled the returns conditions, we will refund the amount in few days.
Remember that payments with credit/debit cards depend on each bank, so it could take some days (up to 2 weeks).
If your order has stock problems, we will contact you to arrange an exchange. In case we receive no answer, we will give you a refund in aproximately a month since we sent the first stock problem notification.
What is the CVC?
CVV is the 3 or 4 digit number which is unique to each credit card and which appears only on the actual card. The CVV cannot be found on receipts or any other transaction document.
This additional security measure is intended to protect buyers and helps ensure that the credit card is present at the time of ordering.
The CVV is a number which appears on the back of Visa and MasterCard. It is the last 3 digits to the right of the signature strip.
Terms and conditions
PURCHASE CONDITIONS
1. Legal Capability
To purchase any of our products, the customer must be legally capable, according to Spanish law. Access by minors to any of our services is the responsibility of their parents, guardians or legal representatives.
2. Personal data protection
MENBUR S.A is considered accountable. The personal data have been collected in order to be managed: to attend, identify and answer the requests placed by the customer through the Site www.menbur.com, as well as where appropriate, manage your access to certain services or functionalities of the Site, and the management of orders placed through it. Entering our giveaways, promotions and/or other promoted activities, offers and news referral that may be of the user’s interest by any electronic means. The data recipients are the company’s employees and Public organisms in compliance with current regulations. You have the right to access, amend, take, limit, oppose and delete the data. You can request additional and detailed information about Data Protection by sending us an email to info@menbur.com
3. Terms of payment
Payment can be made by credit card, PayPal or bank transfer.
Credit Card Payment
To pay by credit card the customer must provide Menburclub holder and card number, as well as expiration date and CVV code.
This personal information will be handled directly by your bank, which is responsible for safely carrying out your purchase procedure. We accept all kind of credit cards.
PayPal
To pay via PayPal, the customer must use his PayPal account, including his username and password.
Bank Transfer
The customer is entitled to make either a bank transfer (which can take about 2-3 days to become effective, depending on the entity) or a deposit at Menbur´s account, in Banco Santander. The account details are the following:
BIC / SWIFT: BSCHESMM
IBAN: ES03 0049 6729 2821 1617 6409
Address:
Banco Santander, Office 6729
Gran Vía de Colón, 3, 1
18001 Granada
Regarding the concept of the transfer, the customer must indicate his name and order number. Afterwards, the customer needs to send an email including the proof of payment attached, to shop@menbur.com.
The transfer costs will depend on each entity and will be paid by the purchaser.
Cash on delivery
You can place your order only for mainland Spain and Balearic Islands by phone: +34 900 831 722 or by email: shop@menbur.com
When the courier delivers the package, you will have to pay the exact amount on cash. It won't be possible to pay with card.
This payment form has an additional cost of 2€ Peninsula 3€ Portugal.
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Exchanges will be possible, but only for items with the same price.
4. Delivery times
All delivery times are expressed in days/weekdays. Orders will be sent upon receipt of payment, provided that the payment is confirmed before 06:00 am (CET Spanish) and that we have stock on hand. Stock problems could cause delays in delivery time and cancellations.
In the case of rupture of stock of the goods at the time of the request, we will contact the customer to inform him about the delivery delay in no more than ten working days.
Usual delivery times for the Spanish Peninsula and the Balearic Islands take from 1 up to 3 days. Shipments to the Canary Islands will be made within a maximum of 7 days (or it could take more in case of incidents during customs clearance). These delivery times are approximated, and delays can occur due to problems with the parcel company.
The delivery times for International orders will swing from 2 to 9 days, depending on the country.
25th and 26th of July we will be closed due to local festivities.
During special promotions such as Black Friday or Sale period, the delivery could suffer delays up to 7 working days.
5. Claims related to not received orders
If after the stipulated time of delivery the customer has not received the order, he must inform Menbur about it, by emailing: shop@menbur.com, in order to contact the carrier to solve the backlog.
6. Shipping
In addition to a quick and safe purchase, Menbur wants to offer a service that other online stores do not offer. The cost of shipping to mainland Spain is free of charge for the customer only if the order is above 30€. If the order is under 30€, the shipping costs will be 3€. Shipping to the Balearic Islands will have a cost of 5€. For mainland countries inside the EU, shipping will be free for orders above 40€. If the order is below 40€, the costs will swing from 7 to 13€ depending on the country. Non-mainland countries shipping costs will depend on the country and can be checked on our online shop.
Shipments to the Canary Islands, Ceuta and Melilla, have a special treatment and will mean a shipping charge of 35 € (Ceuta and Melilla) and 10 € (Canarias), which will be paid by the customer. The customer will also have to assume the extra cost due to the custom-house.
As for international shipments, expenses payable by the customer will swing between 16- 35€, depending on the destination country. The customer will also have to assume the extra cost due to the custom-house.
7. Returns
Our goal is that our customers are completely satisfied with their purchases. Therefore, we will be happy to accept the return of the merchandise, provided it is unused and in perfect conditions. The returned merchandise should include the original packaging, the supplier´s label and be in the same condition it had when received by the customer.
The company reserves the right not to accept a return if it does not fulfil the aforementioned requirements.
The company won't accept undocumented returns. Please, print the return confirmation email or attach a copy of the delivery note. You can also create a document with the order number.
Please, pack the items to avoid damage during the shipping. If the items or the containing box arrive damaged due to faulty on the packing or lack of it, we will deduct 5€ from the refunding amount.
There is a period of 60 days, since the date of purchase, in order to be able to return or exchange any product. To manage exchanges or refunds, logon in the web www.menbur.com, by entering the customer´s account in "my orders". During the validity of the Alarm State or its possible extensions, the deadlines for the return of the products purchased by any modality are interrupted, either in person or on-line. The computation of the terms will resume at the moment in which Royal Decree 463/2020, of March 14, which declares the State of Alarm or, where appropriate, its extensions, is no longer in force.
It is not possible to make any online return/changes in our stores.
Once a refund is requested, we will contact the customer in order to manage the exchange or return, as well as to have the collection address. For further questions, please send an email to: shop@menbur.com.
Any claims, changes or refunds related to the products purchased in Menbur´s chain stores or distributors of our brands, will not be the responsibility of the online store. Therefore, the customer must address those other stores or agents in order to deal with the claims or questions related to them.
Due to local festivities, 23rd and 24th of July we will remain closed. Please, keep in mind that orders made in this period may suffer delays.
The items purchased between Black Friday and the 10th of December have a longer period to request the refund, due to the Season's festivities: until 10th of January, new year.
During Sale period or special promotions like BLACK FRIDAY, the refund process may take up to 21 working days.
8. Return Fees
Returns fees will depend on the destination.
- Spain and Balearics Islands: Free returns and refunds
Menbur will pay transport freights regarding the collection of packages, only if it is the first return of the same order above 30€. On the contrary, the return fee is 3€. Further return fees will be paid by the customer.
- Countries inside the European Union (mainland only):
Returns: The first change will be free.
Menbur will organize and pay the collect the articles only if it is the first change. The other changes will have a 10€ fee.
Refunds: It will depend on how many articles are returned.
- 1 or 2 articles: 10€
- 3 or more articles: 5€ for each article
Menbur will arrange the collection once the customer notifies the return.
This fee will be deducted from the total amount the Menbur have to refund to the client once the order arrives at the central.
- Countries outside the European Union, Canary Islands, Ceuta and Melilla, and non mainland EU: The customer will pay all costs of return and choose the carrier that he deems appropriate including the cost related to custom taxes.
Customer will be held accountable for incidents stemmed from returns, when managed by the customer, such as loss of goods, shipping damage, wrong address and/or loss of shipment proof.
In the case of receiving a defective product or if it does not meet the original requirements, return fees will be paid by MENBUR, SA.
The reimbursement of the cost of the order will be done in the same manner as payment was made, within 14 days since we receive the returned product at our warehouse.
If your order has stock issues and we don't receive an answer to the exchange notification, we will automatically give you a refund in approximately a month since we sent the first stock issue notification.
9. Cancelling an Order
The customer can cancel an order, provided that its state is "in process". Once it appears as "sent", it won´t be possible to cancel it.
10.Active Promotions
- NEWSLETTER
Subscribe to our newsletter and you will receive a code for a 5€ discount on a purchase over 45€. Not cumulative with other offers (except sale period) or status discount.
- CELEBRALAVIDA
5€ discount on purchases over 40€.
12. Online Dispute Resolution
According to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online conflict resolution between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third, called the Dispute Resolution Agency, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and / or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
Menbur Shop order customization
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Privacy
I. PRIVACY POLICY
The present Privacy Policy informs how MENBUR S.A (hereinafter, MENBUR, ‘we’ or ‘us’) manages the personal data you give or will give us during the navigation in our site, and the privacy policy that will apply over them, so that the users determine freely and voluntarily if they wish to provide them, continuing browsing the Site. These Policy complies with the stablished changes introduced by the General Data Protection Regulation - (UE) 2016/679 European Parliament, Council of the 27th of April, 2016, related to the protection of individuals and the processing of their personal data, and the free circulation of such data, repealing Directive 95/46 / EC (General Data Protection Regulation).
II. INTELLECTUAL PROPERTY RIGHTS
The owner of the site www.menbur.com (hereinafter, ‘the Site’) is the company MENBUR, S.A., with address in Poligono Artegran, S/N, 18230 Atarfe (Granada), SPAIN, CIF A 18020271.
III. DATA TREATMENT AUTHORISATION
MENBUR informs that the provided data and its treatment is documented in the company’s Activity Records.
We have adopted all the technic and organization measures to guarantee the safety and integrity of the personal data we manage, as well as to avoid the data loss, alteration and/or access of unauthorized third parts. However, the user must be aware that the internet security measures are not impregnable.
All the information requested through the Site marked as required (*) are necessary for providing an optimum service. In case you don’t provide this data, we can’t guarantee that the information and services requested will be completely adjusted to your needs.
When the user accepts the present Privacy Policy, he does it in a freely, informed and unmistakable way, in order to allow MENBUR to manage them for the following purposes:
- Referral of commercial communications by email, SMS or any other electronic or physical means, present or future, that allows commercial communications. These communications will be related to products or services we offer, now or in the future, as well as from our partners. In this case, third parts will never have access to the personal data.
- Processing orders, demands, or whichever kind of request you place through any of the contact forms available in our Site.
IV. DATA CONSERVATION
Your personal information will be blocked out when it’s no longer necessary for the means they were collected to. This data will be exclusively available for Judges and Tribunals, Fiscal Ministry and the convenient administrations, particularly the data protection bureaus, and for the attention of potential liabilities arising from treatment, during the limitation period. Once the aforementioned deadline has passed, this information will be destroyed.
V. NO DATA TRANSFER
MENBUR informs and expressly guarantees users that their personal data will not be transferred in any case to third parties. Any exception to this rule will require your express, informed and unambiguous consent.
VI. YOUR DATA PROTECTION RIGHTS
The current data protection laws grant you the following rights:
- Data modification: you have the right to modify your incorrect or incomplete personal information.
- Data access and portability: You have access you the information provided at all times. You can request a copy of this common use information and demand the referral of said data to other service provider.
- Withdrawal of consent: You can withdraw your consent at any time, sending us a communication for this matter. This revocation does not affect the validity of the processing of your data made prior to it.
- Restrictions of the data processing. You have the right to limit the way we use your personal information, these cases in particular:
- You challenge the accuracy of the data.
- The treatment of the data is unlawful and you object to the deletion of your personal information.
- We no longer need your personal information but you request information for the initiation, exercise or defense of legal actions.
- Oposition to data processing. You have the right not to have your data processed for certain purposes. In this case, we will stop to process your data for such purposes unless we can demonstrate that there are justified and convincing reasons to perform such treatment or unless such treatment is necessary for the initiation, exercise or defense of legal actions.
- Exercise of these rights: In order to exercise these rights, you must send an express request, along with a copy of your ID or equivalent document, through the means set forth below. If the request for the exercise of your rights isn’t fulfilled in time or you don’t find it satisfactory, we inform you that the due control authority is the Spanish Agency for Data Protection.
- EMAIL: Send us an email to info@menbur.com with subject DATA PROTECTION. This email should be received from the email address you included in the application form/s. Your data won’t be shown due to insufficiently proven identity.
- POST: To the address: Polígono Artegrán, S/N, 18320, Atarfe, Granada (SPAIN).
VII. SOCIAL MEDIA
Menbur has profiles in these social media platforms: Facebook, Twitter, Google+, Instagram, Pinterest and Youtube. We will process our follower’s data consequently with the social network allowance for corporate profiles. Thus, MENBUR may inform its followers, by any means allowed by the social network, about its activities and offers. In no case we will extract data from social networks, if it has not previously been authorized by the USER.
VIII. TRAFFIC DATA INFORMATION. IP ADDRESSES.
Traffic data such as access provider name, IP address, access date and time, links used for access and any other likely information that you may provide in your browser by the Site, will be treated anonymously and with visit statistics purposes only. A way to obtain additional information of your visits in our Site is registering IP address or protocol of your computer. This IP protocol is automatically assigned to your system every time you browse the internet. Any web site you access, detects immediately your terminal presence by the IP address. When you access our Site, your IP address is automatically stored. The only purpose of this storage is the elaboration of a visit statistics for our Site that allows us to comprehend and upgrade our service.
XIX. CHILDREN'S PRIVACY
We do not knowingly collect or solicit personal information from children for marketing purposes. We strongly suggest that parents/ legal tutors supervise and control their children when they use internet or email.
X. COOKIES
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience. For exemple, we use cookies to recognize you when you return to our website, to allow us to know your preferences, etc. Cookies also allow us to know the bought products.
You can choose to turn off all cookies and to have your computer warn you each time a cookie is being sen. You do this through your browser settings and you could have to modify it. Nevertheless, note that if you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
Access, update or cancell your information.
You can access, cancell or update your personal information when you want. If you desire to exert these rights, please let us know by email to the following address: info@menbur.com or by post to the following address: MENBUR S.A. (Departamento Web y SAC) Polígono Artegran s/n, 18230, Atarfe, Granada, España.
Who uses MENBUR cookies?
we work with outher companies who help us obtaining visit statistics, pages visited and other activity records in our Site.
These are the third parties that use our cookies:
- GOOGLE ANALYTICS
- ZOPIM (virtual assistant online)
- NOSTO
XI. DURATION AND MODIFICATION
MENBUR reserves the right to modify, totally or partially, the present Privacy Policy, publishing the changes on the Site. It may also make without notice the changes it deems appropriate on the website, may change, delete or add both the content and services provided, and the way in which they are presented or located. As a result, we will understand as valid the general terms and conditions published at the time you enter the Site, so you should read them periodically.
Regardless of the information provided, MENBUR may terminate, suspend or interrupt, at any time without prior notice, access to the contents of the page, without the User's ability to demand compensation of any kind.
AGREEMENT
All users of this website agree that access to and use of this website are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website.
Free shipping
Free shipping for orders above 40 €
Free return
The return will be free for Spain and Balearics Islands
Please check the conditions here
Buy by phone
If you have any question about the shopping process, delivery or return or you need any advice on your purchase, please contact the phone number (+34) 900 831 722
If you prefer you can call us at the same phone number and make a phone order with the same advantages.
